Refund policy
At MaisonD, we take pride in the quality of our products. Please read our policy carefully before making a purchase.
Eligibility for Returns & Refunds
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Returns and refunds are only accepted if the product is defective or damaged upon receipt.
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To be eligible, you must notify us within 1 Day of receiving your order.
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The item must be unused, in the original packaging, and accompanied by proof of purchase.
Non-Returnable Items
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Products that are not defective or damaged cannot be returned or refunded.
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Change of mind, wrong selection, or general dissatisfaction are not eligible for return or refund.
Process for Returns
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Contact us at maisondgroup@outlook.com with your order number and clear photos/videos showing the defect.
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Our team will review your request and confirm eligibility.
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If approved, we will provide instructions for return or replacement.
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 7–10 days.
Exchanges
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If applicable, defective items may be replaced with the same product instead of a refund.